Backup and Recovery
Optional encrypted backup saves chat history you choose to keep so you can restore on a new phone. Unlock always needs your backup recovery key. Buzzio staff cannot open the backup for you.
This is separate from your 12-word phrase (account identity) and separate from Buzzio Premium.
Get started
- Open Profile → Backups.
- Turn on on-device export and/or encrypted cloud backup.
- Create and write down the backup recovery key. Store it offline, not in the chat.
- Let the first backup finish on Wi-Fi when you can.
To restore: install Buzzio → restore identity with Buzzio ID + 12-word phrase → open Backups → unlock with the backup recovery key.
Free vs backup Premium
| Plan | About |
|---|---|
| Free | About 100 MB lifetime — aimed at text |
| Backup Premium | About 100 GB per year — text + media |
Listed price is often about $2 / month or $20 / year (store listing wins). After backup Premium ends, cloud backup may stay available about 60 days, then be removed.
Tips and limits
- Identity restore and history restore are two steps.
- Losing the backup key means that backup cannot be unlocked — including by Buzzio.
- Uninstalling the app deletes local data on that phone.
- Shared rooms (communities, broadcast, open-history groups) have their own history rules; sealed 1-to-1 still lives primarily on devices unless you backed it up.
Troubleshooting
Cloud backup locked
Renew backup Premium (not Buzzio Premium) if the quota or subscription ended. Then unlock with the same recovery key.
Restore finishes but chats are missing
- Confirm you unlocked backup, not only identity.
- You can only restore what that backup actually contained.
- Sealed messages never collected (other person offline ~3 days) will not appear.
Backup is stuck or fails
- Use Wi-Fi and keep the app open until it finishes.
- Check storage on the phone.
- Retry; very large media libraries take time.
I have the 12-word phrase but not the backup key
You can sign in, but Buzzio cannot rebuild that encrypted history. Start fresh chats or wait for people to write again.
Related features
- Account and Buzzio ID — phrase vs backup key.
- Private Vault — a separate encrypted file product, not chat backup.
- Buzzio Premium — a different subscription from backup storage.